When most channels work and one does not, preserve that useful distinction. Your device has already demonstrated that it can sign in and play some content. Begin with the failing channel rather than reinstalling the player or replacing every account field.
Identify the exact entry
Record the channel name as displayed, its group and any regional or quality suffix. Similar names can refer to different feeds. Note the local time and timezone, plus the exact error or whether the player simply spins. A screenshot of the channel label can help if credentials are not visible.
Run a small comparison
Try two unrelated channels in the same player and return to the failing one. If another variant of the same channel is available, test it too. Keep the network unchanged. These comparisons help support distinguish an isolated feed issue from a broader playback problem.
Report without destroying the baseline
Send the results through the official support contact and retain the working profile. If support asks for a refresh, do that once and wait for it to complete. Repeatedly importing or deleting the account can erase favourites without fixing a feed that needs attention elsewhere.
Your checklist
- Record the exact channel and group.
- Compare two working channels.
- Keep the account configuration while reporting the isolated failure.
What to take away
A focused channel report is often the best next action. The fact that other channels work is important evidence, not a detail to leave out.